Great Members Frequently Asked Questions

Joining the Great Members Program is automatic from your very first stay. Once you’ve joined the program, you will receive a Welcome email 48 hours after your stay informing you of your new Great Members status and its benefits.

What do I do if I’ve forgotten my Great Member number or I can’t find my status?
Contact our Call Centre on 0800 258 263, and one of our travel advisors will be able to assist. You will need to provide your full name and email.

How can I edit my information?
You can manage your details, such as contact information or change of name, online in your customer account or contact our Call Centre on 0800 258 263.

How long are my loyalty points valid?
All points earned are valid for three (3) years starting from when they are credited to your account 24 hours after check-out from your Stay. You will receive an update on how many loyalty points were earned during your stay and new Great Member status via email 48 hours after check-out.

Yes, if you’ve stated your Great Members number when making a reservation, when checking in for your stay, or when spending money in the Resorts.

How are points calculated when making a booking?
Points are earned when making a booking for the following:

• The full package amount at the time of making a reservation including transfer and transport, and any additional services outside of the all-inclusive package such as Baby and Petit Club, excursions, etc.
• Frequency points awarded for a minimum of 2-night stay (2,500) or over +8-night stays (3,000).

Which points scale will be used to calculate the points I’ll earn?
We’ll apply the points scale of the Great Members’ country of residence.
For Great Members living in New Zealand, you’ll be awarded 55 points for every NZD$100 you spend with us.

How is my Great Member status calculated annually?
In January of each year, your Great Member status is calculated by the loyalty points you’ve accumulated in the last three (3) years based on four (4) criteria:

• The full package amount paid at the time of making a reservation including transfer and transport, and any additional services outside of the all-inclusive package such as Baby and Petit Club, excursions, etc.
• Frequency points awarded for a minimum of 2-night stay or over 8-night stays.
• In -resort purchases, such as our boutique stores, spa treatments, etc.
• Sponsorship points earned as part of our Referral Rewards program

You can enjoy the benefits of your status straight away. To find out more about the exclusive benefits associated to your status, go to your customer account on staging.clubmed.co.nz, under ‘Great Members Program’.
To learn more about the benefits you’re entitled to, log into your customer account online at clubmed

Can I increase my Great Member status during the year?
Yes, you can move to a higher Great Member status tier during the year by accumulating points. Loyalty points can be earned in the following ways:

• The full package amount paid at the time of making a reservation including transfer and transport, and any additional services outside of the all-inclusive package such as Baby and Petit Club, excursions, etc.
• Frequency points awarded for a minimum of 2-night stay or over 8-night stays.
• In-resort purchases
• Sponsorship points as part of our Referral Rewards program
  Your Great Member status will move up to Silver when you earn 20,000 points, Gold at 50,000, and Platinum at 100,000+. Better yet, moving to a higher tier status unlocks its exclusive benefits immediately for you to enjoy.

When are loyalty points credited to my Great Member account?
Loyalty points accumulated during your most recent stay will be credited to your Great Member account 24 hours after check-out, and you will receive an automatic email updating you for your new Great Member status 48 hours after check-out.

To track your loyalty points and Great Members status, or to learn more about the benefits you Great Member status entitles you, log into your Customer Account online at staging.clubmed.co.nz

If your points have not been processed within the expected time frame, please contact Customer Relations at customerrelations.australia@clubmed.com with your Great Members number and booking number, and our team will resolve this.

What do I do if my status has not changed since my last stay and I think the points are missing?
Loyalty points accumulated during your most recent stay will be credited to your Great Member account 24 hours after check-out.

If your points have not been processed within 48 hours of check-out, please contact Customer Relations on customerrelations.australia@clubmed.com with your Great Members number and booking number, and our team will resolve this.

No, you will maintain your membership status for the calendar year until 31 December. However, if you earn points during the year and reach the threshold of a higher tier, your status will be upgraded, and you can enjoy its benefits immediately.

I have Turquoise status, but I have not travelled for more than a yea. Will I retain my status for 3 more years?
Your Turquoise status is calculated based on the past 3 years. Your status is retained for 3 years since your last stay. If your last stay at Club Med was over 3 years ago, you will no longer be a member of the program. If your last stay was 2 years ago, you will maintain your status for just another year. Your new stay(s) will prolong your status in the program for 3 years.

Can I exchange my points for discounts, specials or other benefits?
No, points are not a currency. Points collected enable members to access a status and enjoy the benefits associated therewith.