Kiroro Grand Japan

It was our baby’s first birthday and we decided to go on our very first overseas family trip to celebrate. Searched for many different places but we spent the holiday with our baby at Club Med Kiroro Grand since the “all-inclusiveness” seemed very convenient. It was also our first time experiencing Club Med, and we honestly didn’t expect to bring back such unforgettable, wonderful memories. Even I have stayed at many hotels around the world, I can confidently say that the hospitality and food at Club Med were truly top-tier.
We were deeply moved by the incredible staff who made our stay so special.

• Eddy kindly prepared a special cake for our baby's very first birthday
• Angel always greeted us with warmth and thoughtfully checked in to ensure we had everything we needed
• Raditto and Ganda provided world-class service and genuine hospitality from the moment we stepped into the lobby until the moment we left the hotel

Thanks to all of them, our trip was an absolute success. It is a place that makes us genuinely want to return, and I wanted to express my gratitude once again.
Earnestly hope to see you all again soon.

My favorite staff : Masato, Yoshi, Ing, Kevin, Ron, Nohan, and many others!
Amazing tennis courts, hot springs, and food!!

Excellent service for drinking, especially Coffee Service by Mr. Jay Lord.
His considerations service made me feel comfortably each time.

A heartfelt thank you to so many amazing GOs across the resort:

Restaurant: Dogan, Angel, Chef Angel, Dolphin, Eko

Mini Club: Jacki, Amas, Ayaka, Jenny, Syasya, Jesse, Rachel, Yuna, Nina

Bar: Robin, Ferry

Amazing Family: Ron, Cerys, Rizan

Sports: Kevin, Jimmy, Luke, Martin, Kosuke, Oliver, Lohan

A very special mention to Harry. Thank you for being such an all-round superstar as a mini club GO, lifeguard, mountain bike coach, entertainer, and even magician’s assistant to Yihong. You truly made a difference to our stay.

To all of Yijun and Yihong’s wonderful friends who made their holiday so special, Ayaka, Amas, Jacki, Syasya, Rizan, Angel, Chef Angel, Chef Eko, Sam, Crystal, Oceane, and many more, thank you for the care, energy, and joy you brought every day.

Although this was our first visit to Kiroro Grand, it felt like coming home thanks to seeing so many familiar faces from other Club Med resorts, especially friends from Tomamu and Bintan.

It has also been incredibly rewarding to see how much many of you have grown over time. From Syasya when we first met her in Bintan, to Ayaka from Tomamu last year, and Jesse, from her early days at Tomamu on the archery range to now shining as a true superstar on the circus stage, it has been inspiring to witness such growth and passion.

Finally, thank you to Jimmy, Kevin, and Martin for the daily morning tennis sessions. I may still be swinging like I am playing baseball, but I look forward to improving on our next visit.

Thank you again to the entire team for making this such a memorable and meaningful family holiday. We cannot wait to come back.

My past 3 stays in Club Med Bali alway amazing. But my 6-day stay at Club Med Kiroro Grand went way beyond expectations! This isn't just a resort; it truly feels like coming home. The Summer team under ​CDV Zack are fantastic!
Despite his busy schedules, Zack constantly checked in with us to make sure everything was good. Making small talks with us about the village or other different villages.
​Great thanks to Hafiz, Joa, and Bob for the seamless welcome the moment we stepped in. Joa always there with her team members Ing, Oat, Sae, and Raditto to help us when we in doubt.
Irene from Discovery centre also wonderfully assisted us with our booking of activities and transport for our Otaru day trip. Keeping us updated on the itinerary and confirmation.
​Dining Experience were incredible! Thanks to Dogan, Eddy, Chef Sachin, Sommelier Lucky, Maki, Aryanta, Ami, Chef Subashi (for the fun cookie class) and Angel. I always look forward for meal times. Robin, Jack, Dolphin, and Verby always ready to surprise me with delicious drinks at the Bar counter!
​We had a great service experience from Julio, Ida, Poppy, and Amy in the boutique, Katie and Min Jia at the spa.
Huge appreciation goes to Ameen from housekeeping—amazingly, he even remembered us from our Bali stay!
​Big shout outs to the GOs—Sam, Harry, Cerys, Jesse, Ron, Top，Martin, Oliver, Alaia, Kei, Dhani, and Jacky—for bringing endless energy and friendship!
​Too many faces and names left unsaid, but thank you all for setting a new bar for hospitality.
​Merci et à bientôt! Thank you and see you! ありがとう、またね!